Woodforest National BankComplaints and Reviews

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2.4 Based on 35 reviews
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  • Customers like
    • Hours of operation 3
    • Easy sign up 2
    • Online banking 2
  • Customers don't like
    • Managment 3
    • Employees are not trained 3
    • Way they defaced my character 2
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Yes i had a 750 dollar money order which was my rent for the month. Well the postal service has lost my money order. The tellers at the bank told me i had to wait 90 days to submit a claim. They looked it up by serial number and can see it hasnt been cashed. So i have to check every couple of days to see if its been cashed. And after 90 days i can submit a claim and have to pay a 35 dollar stop payment fee when it says it must be negotiated... Read more

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Four years ago my credit was in shambles and I was turned down by Chase Bank to open a checking account. I had a decent job and was intent on regaining financial security and rebuilding credit worthiness. Woodforest Bank welcomed me and treated me as a valued customer. They saved me money by not requiring that I order checks. They informed me of their online services, including Bill Pay and issued me a Mastercard ATM/Debit card. I liked that... Read more

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I went to the Woodforest at the Walmart in Liberty, Texas, and the assistant branch manager who was there that day was helping me and my brothers. We simply said that we wanted to cash our checks under his account which usually when we go there it's no problem. For some reason she made a big deal about the whole situation telling us that in order to cash out checks we must making our own accounts. I responded saying that we arnt ready to have... Read more

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I went to Grenada ms. Wood forest bank at walmart, I have had an account for over a year, sat, 7-23-16, it closes at 2:pm. I was late and did not remember what time they closed, so i get there and TIERA, IS All i know about her name, but she was very wrong and rude to me, and even said "thats the way yall are" and i am white, and she is black, and i ask her to repeat what she said, and she said i had done pointed my finger at her before and... Read more

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Most times no one calls back @ local branch. Telebanking often a nightmare but has good benefits f those who qualify f Sterling account.

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I went into the bank on May 26, 2016 to have my card deactivated and replaced. The problem is that my lost card was never deactivated. For further security on the day I lost my card I did locate it inside my car and after I had gotten a replacement card inside the branch, so I cut it up because I assumed it was deactivated as it should have been. Then exactly 1mth later on June 26, 2016 someone started making purchases with the card that was... Read more

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This is my second complaint this month with Woodforest 1 year teller gave my ex-husband the amount that was in my account and he is not on my account I called the bank and then then take care of it or said he did I shop at a place called wish dot-com as soon as I made the complaint I was no longer able to shop at wish.com they send it to the fraud department I don't see how this can be since its it was fraud and it comes on my statement every... Read more

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My mother and I both had a account with your bank.In 2014 she passed away so I closed her account then I closed mine.Know,I keep getting bank statements from there,last week I had a deposit of $400 that was to be sent back to the company I got it from.There telling me that the account is still open,because of Social Security.I had all that taken care of.Know the V.A. wasalso taken care of .They need to refund that money,so I can send it back to... Read more

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I am a member of woodforrest I am severely aggravated they charged my account several times with a *** fee not to mention 10 dollars went missing out of my account I have called them no answer I called corporate and got a lady who can even speak clear English I could not understand her my account was charged unreasonable fines I have online banking and I'm so pissed right now I will be contacting a lawyer if they don't fix it Read more

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My card was due to expire so i called to make sure my address was up to date and was told my new card will come two weeks before experation. On the last day of the month still no card. I call again. Im told my card is being mailed and can use the old one for 2weeks after experation.(a lie!) Still no card. Bills are all due (now are all late) I call AGAIN and am told no card has been mailed to go to the branch and get one. Wow im glad you think... Read more

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