Woodforest National BankComplaints and Reviews

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2.3 Based on 39 reviews
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  • Customers like
    • Hours of operation 3
    • Easy sign up 2
    • Online banking 2
  • Customers don't like
    • Managment 3
    • Employees are not trained 3
    • Way they defaced my character 2
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High checking account. Fees should be a law against this

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they canceled my card and many more because information was stolen they said they notify everone by email i dont read emails every day luck is was at a grocery store and not at a restraunt or i would been out with my family had serious trouble i was told not to use woodforest i should lisen i am going to cancel my acount and change banks i had a lot people say dont bank there they told me wait 15 minutes they get me a new card called customer... Read more

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This bank is absolutely terrible... Depositing money in the wrong accounts making people believe that you have a amount in your account when you really don't. Then ending up with a negative because the associates don't know what they are doing adding amounts in the wrong accounts then won't do one thing for you.

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Really enjoy the access to the banks, deposits/withdrawals at all hours but if you ever need to call about Internet banking your in a lot of trouble. We have a joint account and they will not talk to me about anything when they have a computer issue, or any internet banking issue. Demand to speak to only my husband who does NOT do any of the banking, and he has told them on multiple occasions that I do it all. Also if you have an Apple... Read more

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Branch 402 has the Worst customer service. I was charged a wire transfer fee but the wire transfer never went through. The manager was extremely unhelpful, refused to refund the fee. I have 10 accounts with Woodforest and I will probably be looking for another bank very soon. Read more

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Yes i had a 750 dollar money order which was my rent for the month. Well the postal service has lost my money order. The tellers at the bank told me i had to wait 90 days to submit a claim. They looked it up by serial number and can see it hasnt been cashed. So i have to check every couple of days to see if its been cashed. And after 90 days i can submit a claim and have to pay a 35 dollar stop payment fee when it says it must be negotiated... Read more

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Four years ago my credit was in shambles and I was turned down by Chase Bank to open a checking account. I had a decent job and was intent on regaining financial security and rebuilding credit worthiness. Woodforest Bank welcomed me and treated me as a valued customer. They saved me money by not requiring that I order checks. They informed me of their online services, including Bill Pay and issued me a Mastercard ATM/Debit card. I liked that... Read more

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I went to the Woodforest at the Walmart in Liberty, Texas, and the assistant branch manager who was there that day was helping me and my brothers. We simply said that we wanted to cash our checks under his account which usually when we go there it's no problem. For some reason she made a big deal about the whole situation telling us that in order to cash out checks we must making our own accounts. I responded saying that we arnt ready to have... Read more

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I went to Grenada ms. Wood forest bank at walmart, I have had an account for over a year, sat, 7-23-16, it closes at 2:pm. I was late and did not remember what time they closed, so i get there and TIERA, IS All i know about her name, but she was very wrong and rude to me, and even said "thats the way yall are" and i am white, and she is black, and i ask her to repeat what she said, and she said i had done pointed my finger at her before and... Read more

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