Woodforest National BankComplaints and Reviews

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2.2 Based on 49 reviews
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  • Customers like
    • Hours of operation 3
    • Easy sign up 2
    • Online banking 2
  • Customers don't like
    • Managment 3
    • Employees are not trained 3
    • Way they defaced my character 2
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Here tonight in Norfolk, Virginia. At woodforest bank in a very busy walmart on tidewater drive second time I had enough because two terrible experiences with the same teller/manager on duty. Over the phone uncourteous she didn't provide satisfaction as a banking provider a few months ago her name over phone Robin. So then I went to another Woodforest bank on Military hwy and customer I was satisfied with a different bank teller. Tonight near... Read more

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Somebody need to teach your employee how to treat customers! In (Madison) Walmart at ( Huntsville , AL ) employee name ( Ashley ) was so rude. I highly recommend proper attitude in her... I was asking her a question but her respond was like unprofessional !!!

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Trying to change my password and my phone number on my online banking but it will not allow me to do neither one of them please help me sincerly melissa mabe

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I love this bank been a customer for years.i see some reviews mentioning (second chance banking) well i never had a bank refuse me nor have i had problems with banking.i left a bank because of high fees this bank is cheaper like 1/2 the price. I know theres no drive throughs and all are in walmart but it worth it with there price.the staff is always smiling and greet you by name they are like a second family.i have never had any big problems and... Read more

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I dont think much your bank in Richmond tx they are very rude they wont return my phone calls

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On October 15th I attempted a purchase at Walmart. I was trying to put money toward layaway. The transaction was DECLINED and ABORTED. After several days woodforest CLEARED the transaction. I have been in constant contact with both the bank and Walmart. Walmart has been very helpful in informing me and confirming that the transaction was aborted and they received NO MONEY. The bank is giving me the runaround and has not credited the funds. In my... Read more

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Woodforest National Bank is another Wells Fargo waiting to happen. The branches have unrealistic sales goals. Small town branches expected to open 75-80 (!) bank accounts per month. The majority of their customers are second chance meaning they've had challenges managing their accounts in the past. WF retail bankers have been encouraged by management to open them dual checking accounts, lying and saying that the second account was a savings... Read more

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Bessemer, Hoover, and Hueytown AL branches have young ladies working that don't know what they are doing. I went in to open an account that was supposed to be linked checking and savings, butt the account was not set up that way. The court stated I did not tell her to set it up that way. I heard several $29 fees that they refused to refund. I paid for a stop payment that went through because the young lady did not know how to do the paperwork... Read more

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i apply for position because there was a opening. i did not recieve a phone call until i call to see if i could speak with the branch manager. The first call i spoke with a employee at the rollin oaks location and the lady did not sound professional at all and during our converstion she placed me on hold to inform mrs devin of the call. She return on the phone and said to call back i ask when is a good time to call back i asked 2 times and she... Read more

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