Niara B

Why I will gladly shut down my Woodforest

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i try not to do reviews like this but my problem with this bank is they tend to play with people’s money. Never have I been with a bank that makes you wait forever for your debit card, and then you have to wait 3 days after you get it for another mail for a pin code.

It’s been 2 weeks since my card went missing and I haven’t been able to do nothing because on top of waiting for a card, I have to wait for damn pin code too.... Please do better

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Reason of review:
Order processing issue
3 comments
Guest

been waiting a week and a half for a new debit card due to I was cyber hacked and the bank caught most of it. just got my debit card yesterday but can't activate due to no temporary pin issued to me.

my other card was expired and still waiting on an it. my life is completely on hold. I'm barely surviving.

closest bank is over 1000 miles. I may have to have a friend loan me money for a bus or train ticket to close my account and then risk taking a substantial amount of money back on bus or train.

Jack n Xkt

Oh, we hear your frustration! All you have to do is talk to people that have done business with woodforest.

In my opinion, they don’t care about you. They just want your money, in my opinion.

Woodforest National Bank

We hear your frustration. We'd like to get a few more details.

Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out? – WNB

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Anonymous
map-marker Summersville, West Virginia

Generic banking at its finest

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This bank hasn't had a good name since making its way into our town. In fact, people call it Generic ..that name speaks for itself.

Let me say, I worked in a bank for 15 yrs & I have never in my years seen a bank with the most assinide rules, do they make this stuff up or what ? When stepping up to the counter you are labeled before speaking a word. Its like, they will not, cannot and refuse to let a transaction go smoothly like it should. Somewhere in those 10 mins waiting for a simple deposit, yes I said a simple deposit.

For example this is how it goes down., they take your cash/check and your deposit slip., stare at it for about 3-4 mins, deciding rather their gonna give you a hard time over your paycheck that you just worked your *** off for, for the last 2 weeks, then comes the part they go in a dead stare at the computer, eyes going all around, as though watching a really interesting horror show, then the eyes bounce back at the deposit ticket, then to the check, then the computer.,, by then your at about 81/2 mins, then the tapping of the fingers on he counter., as though she saying in her mind, ok., do I accept this or do I not??? No lie, those poor girls makes idiots out of theirselves every time. Oh and by the way, wants to put a hold on my payroll check which is only about the 29th payroll check I've deposited at this slum bank..,? Well today I've heard it all, We, as parents pay my sons insurance as well as other bills, well his daddy over paid his auto insurance, they mailed my son back a check for the over payment back in November, we held on to it until Jan when the ins was due again.

My son signed it over Xmas break, which he lives 3 hours away, doesn't come home often, well his daddy signed his john Henry and that teller jumped up, almost out of her generic high heels, and said "well we can't do that sir" not without your sons name on your account?? What parents go putting their child's name on their accounts ? Seriously ? So., my question is, why have an account there, all they do to me and my family is give us ***.

Let me remind you, he was not cashing it, he was depositing it., *** they could have put a hold if they wanted to . But NOPE., this bank is not here to provide good customer service and serve its people.., we are here to make your life miserable !! I have a friend that has worked for a bank for some time., and our local workforce called her about a job at Slum bank, she's to embarrassed to work there, for all the talk around our town how unprofessional they are. Listen, if your labeled soon as you step up and say Hello, what's the use ?

Their favorite answer is security, we take steps to secure the customer. Well if their that scared over every customer and Thur transactions, something tells me ., their crooks and up to no good. And too top this story off ., NO LIE., I bring up the bank online to get customer service, to explain the details and get some answers., the gentleman says "we do NOT have to put our child on his fathers account" I ask could I get his name and rep #.,, he says sure.., spelled his first name for me., some foreign name., and I ask for the last name? He says I can't give you that info., I'll give you the initial.

And he had no rep #? I ask where am I calling? He says, excuse me ? So I ask again., he heard me the first time .., lol he proceeds to tell me., "IM IN THE CARRIBEAN AT A CALL CENTER".., lmao .., I give up !!

As I said in the beginning ., GENERIC at its finest . Woodforest in Summersville WV

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Reason of review:
Poor customer service
2 comments
Guest

Have you contacted the bank management directly?

Woodforest National Bank

Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodforest.com with your contact information.

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Love Mqr

Pitiful

Woodforest has horrible customer service hours,They allowed a merchant to overdraft our account after several disputes were open.15.00 for the first debit card.Overall just a horrible BANK.
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Anonymous

Mobile deposit

Wrote acct to be deposited with an extra number Will this delay
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Misty Ybo

Direct deposit

I sit up direct deposit through the social security office and thosy first month getting my direct deposit sent to my Woodforest account just wanting to know with this being my first time with myoney being direct deposited intoy account will I still get my money a day early
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Eulis F

Declined purchase embarrassed

Having a problem at the canshier at Kroger declined transaction so embarrassed met someone esle with the same problem

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Reason of review:
Problems with payment
2 comments
Woodforest National Bank

We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to SocialMedia@woodforest.com, so we can look further into your situation.

Guest

Duck woodforest. Worst bank I've ever had.I'll never go back.

Closing my account and moving to a real bank. I'd rather keep my money under the mattress than deal with these worthless butts. I'll never be back. Honestly, biggest mistake of my life.

I had as tought 2 years and got stuck with this worthless bank. NEVER AGAIN

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Paul J Xqu

Not Good

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Updated by user Apr 25, 2018

I had a conversation with Woodforest Bank today. They still refuse to give me a written apology.

They just wanted to know the name of employee at their bank who told me about when this letter was mailed.

I may be old but not stupid. I am starting to wonder if they do...

Updated by user Apr 24, 2018

This is a copy my response to Woodforest reaching out to me via social media Hi, I just got off the phone with your customer service, you guys really need help. Anyhow the reason I am upset is the way I was informed on what happened to my account pull up Case ID...

Original review Apr 21, 2018
I noticed a charge on my account that I didn't authorize. I called the bank and they sent me papers to sign and I sent back. They took the charge off. About 45 days the charge is back. I contacted the company that put the charged me and they said I didn't cancel my auto renewal, which I did about a month before they would charge and asked that they close the account. I called the bank and they said the company that sent the charge through reputed my claim so they recharged my account without sending me anything as to why. I asked why and they couldn't answer telling me a letter has been sent and that would answer my questions.
I have also noticed that most of the people at the local branch never seems to last long and when you go in they seem to be overwhelmed
I'm an older person on Social Security, and it seems they believe that people like me don't matter, they seem to go with the corporations.
Paul Jarosy
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Loss:
$90
Pros:
  • Hours of operation
Cons:
  • Lack of consideration or sympathy
  • Employees are not trained
Reason of review:
Poor customer service

Preferred solution: charge back the slime ball company thats trying the ripoff

1 comment
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out?

Anonymous

Please stay away

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The worst bank ever!! Horrible customer service..or should I say "ghetto" at best .. But.. They have pretty bank cards... That don't work at many places ..
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Reason of review:
Poor customer service
Lakesha M

Great bank

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I have been banking with Woodforest for 4 years an I have never had an issue...as a matter of fact they helped me and my husband when our acct was so overdrawn We couldn’t pay it ...this bank is awesome...when I call into customer service they are nice and helpful as well...wood forest helps their customers not hurt them...I deal with the one on garners ferry road inside of Walmart in Columbia SC....I live in Sumter and the bank is 45 minutes away..why do you think I have a bank that’s 45 minutes away from me when there are banks less than 5 minutes away from my house...wood forest is the best...

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Reason of review:
Good customer service
1 comment
Woodforest National Bank

We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!

Donald M Rqo

Charging customers and bad customer service

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Went to the wilson rd bank location in humble tx.i wanted to get my deposit statements for the last couple of months.after being told its 5.00 a page and several minutes of fast rude talking BS I went to another branch.walked in..no charge..walked out..no problem.i needed that same statement again today and once again but this time through the 1800 line that they could email me the 3 page statement..EMAIL....and charge me 15.00...should i charge the bank to so honered to have me as a customer and allow my money to be in their bank.because woodforest sure does act like its a privleage to bank with them.other issue is when i go to a certain store and try to get gas or run my card in any way.it is blocked and i have to sit in the parking lot and wait on customer service to argue with them that here we go again pl wss ase turn my card back on so i can get gas and go home.its one thing after another.i wouldnt recomend that anyone gets woodforest as a bank..

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Reason of review:
Poor customer service
1 comment
Woodforest National Bank

Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodforest.com with your contact information.

Anonymous

Credit Unions Rock

I closed my account at Woodforest Bank today. I was being charged a fee because TurboTax tried to withdraw money out of my account which I had already paid to TurboTax.

When I tried to resolve the situation with my bank they told me that I sign a paper when I open the account agree to this charge no customer service no help no trying to resolve the problem.

I would not recommend using Woodforest bank if you are a hard-working US citizen. My recommendation would be to try a local credit union they Rock.

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1 comment
Woodforest National Bank

We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com

Anonymous

Piss/Poor Service

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Woodforest National Bank - Piss/Poor Service
Never bank with Woodforest National Bank - due to recent knowledge and experiences... I believe they pray on Disabled Americans, the neediest of need populations and citizens with poor financial capabilities. Additionally no follow-up with consumers after being instructed to submit emails concerns to socialmedia@***.com #Disappointed http://www.prweb.com/releases/2017/12/prweb1504****.htm
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Reason of review:
Poor customer service
Anonymous
map-marker Porter, Texas

Porter is not a professional bank

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First of all there was a girl at the counter a few months back who was talking loud about her time of the month while she was making my deposit, I find this highly unprofessional!!! Second thing was last month Woodforest called me to let me know my account had been compromised - I appreciated this- so I called the porter branch to report it and to cancel my card due to fraud. The girl on the phone said yes maam your card has been closed you will just need to come in and get a new card. I said ok thank you very much. I went in and got a new debit card and that was that. A few weeks went by and I was never credited the amount that was taken out of my account so I called the woodlands location and they said we don't see where you were issued a case number and did you go in and sign paperwork so we can work on getting your $$ back - I said no no one told me I needed to do that. So I am upset about this and I call the marketing manager for porter and he assures me he will take care of it and for me to go to New Caney woodforest and they would take care of me - and the bank manager there was very nice an helped me - the Porter branch did nothing to guarantee that I would get my money back they do not follow proceedure - the marketing manager for that location when you talk to him he cannot admit any fault or that they did not follow proceedure. Everytime I go to the porter branch they are rude and this is acceptable to him! I really need someone above him to call me! I have several accounts with woodforest and have had them for prob 20 yrs or longer but I am probably going to move my money to a bank that cares about its customers
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Cons:
  • Employees are not trained
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Woodforest National Bank

We’re still looking for your response. We would like to help restore your confidence in Woodforest.

Please send your contact information to SocialMedia@woodforest.com. We look forward to assisting you with this matter.

Guest

Have you contacted the bank management directly?

Woodforest National Bank

We regret that your recent experience was less than you'd hoped for. We appreciate your feedback and would like to look into this further.

Please send an email to SocialMedia@woodforest.com with your contact information. Type your message here

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Anonymous

Declined card

The past couple of times I have gone out of state, my card will occasionally get declined. I am currently on vacation now and have a few thousand dollars in the bank and have had my card declined twice! It's very embarrassing!
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Reason of review:
Problems with payment
Jennifer T Yhk

I couldn't access my account and there was nothing to assist

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I had no access to my account and no one to assist me. All I got was recording of how no one could assist. This is my money and is not acceptable. Other Banks such as: coastal fed credit union don't have these issues. I'm going to move my account there. Toobad I've been a long time customer
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Reason of review:
Poor customer service
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