I went to my Woodforest branch and try to complain about these charges that keep coming up on my account from PlayStation Network and I have no account with them I do not purchase games or anything and I was told that they couldn't do anything for me because it was someone using my account number and routing number that was using my account and I should call PlayStation but with this pandemic happening there not open and I keep getting charges so if my bank cannot protect me then I need to bank with someone who can
User's recommendation: Horrible customer service.
Product or Service Mentioned: Woodforest National Bank Checking Account.
Monetary Loss: $150.
Preferred solution: Full refund.
Woodforest National Bank Pros: Early access to deposits.
Woodforest National Bank Cons: Bank did not protect me, Unauthorized access to my account.
Location: 2628 S Main St, High Point, NC 27263