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I went to my Woodforest branch and try to complain about these charges that keep coming up on my account from PlayStation Network and I have no account with them I do not purchase games or anything and I was told that they couldn't do anything for me because it was someone using my account number and routing number that was using my account and I should call PlayStation but with this pandemic happening there not open and I keep getting charges so if my bank cannot protect me then I need to bank with someone who can

User's recommendation: Horrible customer service.

Product or Service Mentioned: Woodforest National Bank Checking Account.

Monetary Loss: $150.

Preferred solution: Full refund.

Woodforest National Bank Pros: Early access to deposits.

Woodforest National Bank Cons: Bank did not protect me, Unauthorized access to my account.

Location: 2628 S Main St, High Point, NC 27263

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C'mon...You know how it is that's getting over on you. I'm sure they said they can't do anything unless you make a police report.

If this isn't the case, why haven't you made an identity theft report? With that, they can tell you're serious about this breach.

As an FYI, low dollar(you didn't mention the charge amount) things to Playstation or any other thing is a way thieves test your cards and accounts. Time to bail before your account is drained.

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