Woodforest National Bank Contact Information

Toll-Free Number:

  • (877) 968-7962 Toll-Free

24-Hour Account Information:

  • (832) 375-2100 Houston
  • (866) 226-5724 Toll-Free

Customer Service:

  • (888) 247-4204 Check Verification
  • (832) 375-2000 Houston
  • (888) 282-2265 Servicemembers and Their Families
  • (877) 968-7962 Toll-Free

Report Lost or Stolen Card:

  • (832) 375-2002 Houston
  • (866) 682-7045 Toll-Free

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Headquarters Address:

Woodforest Financial Group, Inc.
P.O. Box 7889
The Woodlands, Texas 77387-7889
United States

Other Info:

General Inquiries:
info@woodforest.com

Bill Payment Inquiries:
billpay@woodforest.com

Concerns:
CustomerAdvocacy@woodforest.com

Social Networks:

Summary of Woodforest National Bank Customer Service Calls

347 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
02:50 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Woodforest National Bank to Ask about:

Account:

  • “Account concerns”
  • “I am having trouble with my mobile app also my daughters account is a negative or 150 and we don’t understand why”
  • “Money taking out of my account that I didn’t take”

Cards:

  • “Card”
  • “Debit card”
  • “My husbands card is on hold and ge is in south korea. Need undone ASAP”

Request for Information:

  • “Can I open a checking account online”
  • “Checking status on a unathorized amount of 1250.00 done over a month ago”
  • “Checkinf inquiry”

Payments and Charges:

  • “Stop payment”
  • “Recent charges to my account”
  • “Transaction issues and transfer issue and someone has stolen my starter checks and account information”

Activation/ Cancellation:

  • “Cancel my card”

Staff:

  • “I would like to speak to a customer service representative asap to get my username and password set up for my checking account that i have with woodforest national bank for my online banking.”

Other:

  • “Looking for a branch that is Medallion certified”
  • “Acct info”
  • “Lost call”

Woodforest National Bank Rating Stats

2.0 out of 5 stars
based on 134 reviews
See all 259 reviews reviews

Rating stats

  1. 77 reviews
  2. 25 reviews
  3. 9 reviews
  4. 9 reviews
  5. 14 reviews

Rating trend

About Woodforest National Bank

Top 5 Woodforest National Bank Services

Customer Care, Manager, Banking Service, Check Cashing, Money Order

Top 5 Woodforest National Bank Products

Account, Checking Account, Debit Card, Cash Deposit, Check Deposit

Top 5 Likes about Woodforest National Bank

Hours of operation, Easy sign up, Online banking, Extended hours, Unsecured line of credit

Top 5 Dislikes about Woodforest National Bank

Lack of consideration or sympathy, Employees are not trained, None of it, Managment, Your bank and investigation department

Summary

Woodforest Financial Group Inc. family of companies includes both Woodforest National Bank and Woodforest Bank. The characteristic features of the company include: branches open every day except Christmas; extended branch deposit deadlines; immediate availability of deposits; absolutely free checking; Second Chance Checking® with no credit check; free online banking with bill pay; free daily e-mail balance notification. The company has been on the market for 29 so far.

Ranked among the top earning banks in the United States, Woodforest National Bank Bank is one of the largest employee-owned community banks in the Houston, Texas area. Woodforest National Bank has ranked #1 in market share among all other insured banking institutions in Montgomery County for the last 9 consecutive years.

Woodforest National Bank reviews and complaints

Woodforest National Bank is ranked 27 out of 603 in Banks category

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Woodforest National Bank Stats

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