Resolved: Woodforest National Bank - I got left without money for food and I'm a diabetic, you don't know if you'll wake up when you're out
Update by user Feb 22
Bank contacted me and verified what happened. Good people.
Update by user Feb 22
The women at Woodforest have been the best for that size bank by far. There was only one who was untrained and she caused a medical necessity.
However I know they have to follow guidelines and it was only something that fell through the cracks. However they contacted me and found out that the employee who couldn't make the transaction was no longer working there. I know on the phone section people threaten them also. So sometimes people get upset with a prior customer.
But by far the employees at Woodforest have been the best of all I've worked with. I've always like the tellers and the managers have been good also. The rules of banking just caused a problem and they handled it well.
They verified what happened. And I want to thank them for working so hard to ensure they way they handle the money.
Original review posted by user Feb 15
I tried to make things better for them. Someone had stolen my debit card and the bank lost $600.
I opened a second account and set it up to hold the main deposit. The internet messed up and I was sick. I called to get them to delay a transfer so that the account would remain solvent. They didn't want to do it.
They wanted me to come in person. I was sick and I couldn't. The women on the phone were ugly. Then I got a woman at the local branch.
She was told by the supervisor to identify me and if I couldn't come in to do it on the Maintenance screen. She identified me and told me I had to come in. I told her I was too sick. She transfered me to another woman who was upset and said do want this cancelled?
I said yes. She said,"It's Done!" I hoped it was delayed. The only way to know was to go in and say the worker was possibly a bad worker. However it turned out she cancelled all recurring transfers and didn't tell me to set up a new one.
Now I lost my grocery money I have 76 dollars left for bills and groceries. A Walmart Branch said, "Uxxxx location!" It sounded like trouble. There is no record of any Transfer before the New Year. She said I have to take proof.
The nice black lady set it up on a cold December day when the heaters first lit, but I haven't seen her since. I'm in the middle of a move and I'm almost out of money even for food. It was deleted and there is no record. I think she didn't know how to do her job and it sounds like there have been problems there.
I thought she had done her job. I really need to eat being a diabetic. I covered the losses, but food and more overdraft losses may happen. But food is the important thing with this.
No food you pass out. You don't know if you wake up.
Product or Service Mentioned: Woodforest National Bank Banking Service.
Reason of review: Poor customer service.
Monetary Loss: $179.
Preferred solution: Full refund.
I liked: Most of the physical employees, Easy sign up.
I didn't like: Ladies on the phone customer service, Employees are not trained, Lack of consideration or sympathy.