Anonymous
map-marker Winston Salem, North Carolina

THE BANKS CUSTOMER SERVICE IS THE EPITOME OF PITS! I WOULD NEVER RECOMMEND TO ANYONE!

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Everything about this bank is the absolute pits, if I could add my score it would be "0" awful, sad, ridiculous, phone, in office, I've had to change cards 4 times in less than 1year! Please don't let this be a first call of the day.
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User's recommendation: Never

Brittany E Kvf

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Verified Reviewer
| map-marker Columbus, Mississippi

Debit card

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No way to contact the 24/7 number they gave me and they charge me money just to call and check my balance I can't log into my online banking account I can't ever check my debit card they lock it all the time for whatever reason and I'm just sick of having to go through the trouble to know my account information or balance
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Preferred solution: My information updated

Anonymous
map-marker Birmingham, Alabama

I need password for online banking

I need password for online banking I can't login to my account I need help with password I really would appreciate it if someone would please send me a temporary password I don't have a car to get to the ATM could someone please help me out please call me to setup password I will appreciate it I can't login
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Brittany E Kvf

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Verified Reviewer
| map-marker Brooksville, Mississippi

Debit card

I can't access my online banking account or check my debit card it says for security purposes and I need to know my balance asap. I need to update my phone number bc I can't access the one listed for my contact information.
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Marcelin M Rep

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Verified Reviewer

Card is locked

I'm a truck driver and my card always seem to get locked when I try and pump gas. I travel all over and expect to get gas whenever I need it
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Cons:
  • Lock cards without notice

Preferred solution: Apology

Latisha Ann R

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Verified Reviewer
| map-marker Arlington, Virginia

I have been with you a long time and and just over the past 2 years. You'll turned to *** I need to talk to someone.

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I haven't used my card in a minattract. 3 different times a code and a lock. My card up, I need it unlocked. Also, I'm getting statements through my Gmail. I don't need to have Yo send me paper statements you've been charging me for months Please take off my charges. I've been homeless on the street, and all you'll care about. Is there charges What about when I had nothing to eat? And you're take money out of my account. That's Not cool, you gotta have online. You gotta have online never in my life when I was younger. My Granny Papa aunt's Uncle's never had to have online banking. They didn't have to have paper statements either. They could go to the bank and get them when they wanted them. Why you're forcing all this? I don't like it. I'm about ready to take a move from You're bank, you're used to be awesome. No, you aint. Stop with the charges, stop forcing people to have online banking. Stop sending paper statements. We'll get the moment when we need them. Please take the charges off. Because I pay enough. I paid 10 of all twice. I got $22000 down to 7000 child support. And then you all wan to take this out. Which leaves me less than 300 dollars a month. Thank you You're taken from a poor man
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User's recommendation: Do as I say cause if not your bank account will be demolished

1 comment
Woodforest National Bank

We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to CustomerAdvocacy@***.com, we will get in touch with you.

SHAUN L Thp

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Verified Reviewer
| map-marker Newark, Ohio

Checking account issues

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I made a cash deposit into my account and they still put a hold on my money and I need to pay for things but can't because of this.Then I call and the person at my branch didn't enter help me at all with this,Said manager would call me back in 15min and still haven't called me and it's been over an hour now.Very very unhappy.Im close to just closing my account with them and bank some place else.
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Pros:
  • Convenient location to bank with
Cons:
  • Customer service needs to improve

Preferred solution: Have the hold on my account removed immediately

User's recommendation: Be sure to check often on your money

John B Nxc

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Verified Reviewer
| map-marker Grand Rapids, Michigan

Stolen checkbooks

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Had a checkbook stolen trying to get in touch with a live person. Have my account shut down no person is available. Wow.
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Resolved
Lawrence D Rsl

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Verified Reviewer

Resolved: No login ability as they restricted me from using it

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Updated by user May 27, 2023

Company resolved the issue.

Original review Apr 26, 2023
I had two checks one via my phone and one in person to deposit and i was told that they were fraud I did not even deposit it and because they thought that it was fraud they cancelled my online account?? I did not lose any money and the bank did not lose any money account why ban me from using the woodforest app
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Pros:
  • Location
Cons:
  • To suspects of even if it is a direct deposit

Preferred solution: Apology

User's recommendation: Stay away from Woodforest Bank

SHAUN L Thp

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Verified Reviewer

Checking account issues

My pay check that was deposited into my checking account along with the amount my account was negative and I still can't access my funds.This was already supposed to be taken care of and it is still not handled.
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Pros:
  • Great service most always
Cons:
  • No number for 24 7 customer support

Preferred solution: My account taken care of and my funds be accessible to me.

Lawrence D Rsl

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Verified Reviewer
| map-marker Butler Township, Pennsylvania

Will not let me have online banking

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Tried to check on a check and come to find out it was fraud. I didn't know that it was fraud or I would not have tried to cash it. They took away my online privage and can not longer log into my account. Called the main company phone number and was told that I had to go back to the bank to get my online account back. The only problem is all the ladies that work there are stuck up *** and will not let me have my online access.
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Pros:
  • Location

Preferred solution: Apology

User's recommendation: Do not bank at Woodforest bank in the Walmart in Butler

Lawrence D Rsl

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Verified Reviewer

All employees think that every deposit is a fraud

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I received 2 checks at different times, and they were not deposited into my account. It was noticed that the checks were fraud. Never got deposited, and yet they took away my online ability as due to the bad checks. I had no way to know that they were fraud, so it is not like I knew that they were fraud and tried to deposit them. How is not letting me have online access to my account doing anything ???
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Pros:
  • Convient location
Cons:
  • Every employee thinks that all checks are fraud

Preferred solution: My online access back

User's recommendation: Just be careful when deciding what bank you want

Maria M Dym

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Verified Reviewer
| map-marker Gurnee, Illinois

Card Declined

Tried to use my card at the doctor and it declined. My funds are still there. I need my card turned back on please.
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Pros:
  • Prompt response

Preferred solution: Card turned back on

User's recommendation: 10

Lawrence D Rsl

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Verified Reviewer
| map-marker Butler Township, Pennsylvania

Unfair customer service

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Went to deposit a check and they checked on the check and said that it was a fraud and are holding it against me when i never knew that it was not good. Then i deposited a check using my phone which they said was a bad check. They have taken away my online ability to check my account. Do they think that i was stupid enough to try to deposit a check knowing that it was bad ???
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Cons:
  • Mistreat there customers and are not fair

Preferred solution: Apology

User's recommendation: Do not use Woodforest National bank if you can help it

Andria V

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Verified Reviewer

Lying customer service

Filed a dispute over 3 fraudulent charges to my account from eBay. Bank refunded money but 2 months later (today) charged my account back for the money. Said the dispute department received confirmation from eBay that the charges were made by me and were legit. I called eBay and they have the charges marked as fraud and have no record of ever talking to anyone by email, phone, fax, or postal mail about my account and those charges
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Loss:
$155

Preferred solution: Full refund

User's recommendation: Stay away!

Anonymous
map-marker Bellevue, Washington

412.00

Where is my direct deposit from SSI and Medicare 412.oo Jerome Robert Posey 244-04-**** ss# my checking account from government for disability???
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