Woodforest National Bank
Woodforest National Bank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Woodforest National Bank has 1.9 star rating based on 301 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Hours of operation, Close to my house, Easy sign up.
Cons: Lack of consideration or sympathy, Customer service, Customer service needs to improve.100% of users think that Woodforest National Bank should improve its Customer Service.
100% of users say that they might use Woodforest National Bank in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Woodforest National Bank has 1.9 star rating based on 301 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Hours of operation, Close to my house, Easy sign up.
Cons: Lack of consideration or sympathy, Customer service, Customer service needs to improve.100% of users think that Woodforest National Bank should improve its Customer Service.
100% of users say that they might use Woodforest National Bank in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Their great", "Avoid at all cost", "Never", "Be sure to check often on your money", "Do as I say cause if not your bank account will be demolished".
Most users ask Woodforest National Bank for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Woodforest National Bank Reviews
"An hour to make a deposit?"
I'm a new customer, and just made my 2nd visit to the HEB Madera Run branch, in Houston. Took 2 tellers an hour to accept a routine deposit. The deposit was...
"THE BANKS CUSTOMER SERVICE IS THE EPITOME OF PITS! I WOULD NEVER RECOMMEND TO ANYONE!"
Everything about this bank is the absolute pits, if I could add my score it would be "0" awful, sad, ridiculous, phone, in office, I've had to change cards 4...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need access to my money now
I deposited money via mobile deposit and the day before that I saw charges on my account that I didnt authorize so I think they shut my card off now. I cant access my money and I need to access my money right now. Im in line at the grocery store with my kids.
Preferred solution: A real person to talk to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Canon City, Colorado
Customer service
It is so frustrating when you can not understand the service rep when asking clear questions. I had to repeat what I understood the person was saying. It was like I stepped into a foreign country.
- For first several years was great customer service
- Some of the reps have thick accents can not understand them
Preferred solution: Reason account was disabled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I lost my wallet.
I need to put a freeze on my Debit Card,lost wallet. I went to get gasoline for my car and I left my wallet on top of the car,then I drove away and lost the wallet.
- Great service
- Unresponsive
Preferred solution: New Debit Card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Money missing in my account
Lot of mo ey missing on things I've never heard of and can't freaking talk to a human for cooked days is really messed up I'm pissed you wud be pissed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
An hour to make a deposit?
I'm a new customer, and just made my 2nd visit to the HEB Madera Run branch, in Houston. Took 2 tellers an hour to accept a routine deposit.
The deposit was less than $10,000, with just over $3000 in checks. I was the only customer in the branch, the whole hour. I was told that they needed a "manager approval" to deposit the checks.
I stood there, while they made at least a half dozen calls, trying to get a code, to enable them to process the deposit. Looks like opening this account has been one big waste of valuable time.
Preferred solution: An account at a properly run bank.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Porter, Texas
They took money back out of my account
They hacked my cashapp and got into bank account becouse I had them linked together and when they hacked me they took off the bank and the card after they did get the money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I canceled email nowhavenea and new phone number
I lost whole purse as of this morning I have found that wallet but I had already cancels email on fonhh
Preferred solution: Access to a new online banking with new email and phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thomasville, North Carolina
Card assistance
I thought I lost my debit card and called customer service and while I was on the phone with them and found it in my wallet and told them I hD just found my ccanc my card and it work so they cancelled it still when I told them to disregard. I need my card back activated because I am a single mother of four children and living in a homeless shelter with no transportation!!!
Doylestown, Pennsylvania
Money didn’t deposit in my account
I deposited 1400.00 inside the Woodforest Bank branch ATM machine and the machine spit out $100 and gave me a receipt saying see someone in the branch because there was an issue with my deposit. Well after explaining what was deposited and what wasnt showing in my account they told me my money was stuck on the wheel of the machine.
It took me calling them for4 days for them to fix the issue no call backs about my money no urgency not a care in the world was giving.
I was even told I have overdraft I can use that if I needed money to pay my bills. I had to call them at least 3 times a day to have my money returned to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Resolved: Update information on profile
Company fixed the issue and I have been provided with apology.
Good morning my name is keaonia Harris and I opened a new account on yesterday. I had forgotten about updating my mobile phone number while there too so can u update my number to 905-684-**** instead of 904-536-**** or 904-846-**** please just remove them both.
- Great service most always
- Card is not registered
- Deposit is not in my account
Preferred solution: Profile number updated..
User's recommendation: Their great
Prosper, Texas
Local manager review
Been a Woodforest customer since the early 80's.
Live close to the new Woodforest bank in Prosper Texas.
The local manager / teller is the most unfriendly, miserable person that even for me making a local deposit I would rather go to another Woodforest branch all the way in Mckinney TX.
Charlotte, North Carolina
They falsely claim to be a community bank but they are Members Only
They claim to be a community bank but they are not. They are members only.
This isn't their policy even and are denying to give change against their own policy. I have gotten change for over a year and this is the second time they have done this.
The two ladies were sitting there doing nothing and one was on her personal phone, but when I had a supervisor call they refused to answer the phone despite sitting there doing nothing with no one else in line. They falsely claim to be a community bank and leaves me walking 4 miles for nothing when they had no problem serving me for a year
User's recommendation: Avoid at all cost
Winston Salem, North Carolina
THE BANKS CUSTOMER SERVICE IS THE EPITOME OF PITS! I WOULD NEVER RECOMMEND TO ANYONE!
Everything about this bank is the absolute pits, if I could add my score it would be "0" awful, sad, ridiculous, phone, in office, I've had to change cards 4 times in less than 1year! Please don't let this be a first call of the day.
User's recommendation: Never
Birmingham, Alabama
I need password for online banking
I need password for online banking I can't login to my account I need help with password I really would appreciate it if someone would please send me a temporary password I don't have a car to get to the ATM could someone please help me out please call me to setup password I will appreciate it I can't login
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Mississippi
Debit card
No way to contact the 24/7 number they gave me and they charge me money just to call and check my balance I can't log into my online banking account I can't ever check my debit card they lock it all the time for whatever reason and I'm just sick of having to go through the trouble to know my account information or balance
Preferred solution: My information updated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Virginia
I have been with you a long time and and just over the past 2 years. You'll turned to *** I need to talk to someone.
I haven't used my card in a minattract. 3 different times a code and a lock.
My card up, I need it unlocked. Also, I'm getting statements through my Gmail. I don't need to have Yo send me paper statements you've been charging me for months Please take off my charges. I've been homeless on the street, and all you'll care about.
Is there charges What about when I had nothing to eat? And you're take money out of my account. That's Not cool, you gotta have online. You gotta have online never in my life when I was younger.
My Granny Papa aunt's Uncle's never had to have online banking. They didn't have to have paper statements either. They could go to the bank and get them when they wanted them. Why you're forcing all this?
I don't like it.
I'm about ready to take a move from You're bank, you're used to be awesome.
No, you aint. Stop with the charges, stop forcing people to have online banking. Stop sending paper statements. We'll get the moment when we need them.
Please take the charges off.
Because
I pay enough. I paid 10 of all twice. I got $22000 down to 7000 child support. And then you all wan to take this out.
Which leaves me less than 300 dollars a month. Thank you You're taken from a poor man
User's recommendation: Do as I say cause if not your bank account will be demolished
About
Woodforest Financial Group Inc. family of companies includes both Woodforest National Bank and Woodforest Bank. The characteristic features of the company include: branches open every day except Christmas; extended branch deposit deadlines; immediate availability of deposits; absolutely free checking; Second Chance Checking® with no credit check; free online banking with bill pay; free daily e-mail balance notification. The company has been on the market for 29 so far.
Ranked among the top earning banks in the United States, Woodforest National Bank Bank is one of the largest employee-owned community banks in the Houston, Texas area. Woodforest National Bank has ranked #1 in market share among all other insured banking institutions in Montgomery County for the last 9 consecutive years.
Woodforest National Bank is ranked 205 out of 1517 in Banks category
USA
Companies Similar to Woodforest National Bank
Chase Bank
“I was told that I have a account opened with Joe and I never open app a account with bank one. Never in...“
Varo Money
“This is Angenetta N. Williams. This email is in reference to the dispute with claim# c2e1 concerning my...“
Bank Of America
“For several months, the Bank of America app on my iPhone has shown a small red circle in the upper...“
Citibank
“Good day sir,madam My name is Kevin Badroe just asking if I could get a personal loan to barrow $30,000...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to CustomerAdvocacy@***.com, we will get in touch with you.