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I tried to make things better for them. Someone had stolen my debit card and the bank lost $600. I opened a second account and set it up to hold the main deposit. The internet messed up and I was sick. I called to get them to delay a transfer so that the account would...
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Woodforest National Bank
Woodforest National Bank

Thank you for taking the time to speak with us about this. Please email us if you need any further assistance. Type your message here

Anonymous
Anonymous

Glad to see they stand by their word and took are of you.

4.0
I liked
  • Easy sign up
  • Most of the physical employees
I didn't like
  • Ladies on the phone customer service
  • Employees are not trained
  • Lack of consideration or sympathy
#1190792
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I have called repeatly. I have never heard of your bank. I have submitted police reports and all documentation need. This case has been known to them since 2015. They apparently do not care. I have been escorted out a bank and kicked out of banks because of what they...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out? – WNB

I didn't like
  • Your bank and investigation department
#1374577
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I travel overseas for work a lot. Last visit to France, almost every purchase I made wound up putting a flag on my card and freezing it, resulting in a massive phone bill from having to make multiple calls to authorize the purchase, despite telling them EACH PHONE CALL...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out? – WNB

1.5
#1370941
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I have been with Woodforest for years and I have not received my direct deposits on Thursdays at all! I called this morning to ask about it and couldn't get an answer. I also asked about my direct deposit from my employer on tomorrow and I was told that there is no...
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Anonymous
Anonymous

If I get my check on the 1st of every month and it fall on a Monday and they said a day early does it means that I get on a Friday or Saturday morning

Anonymous
Jessica_Jessica

I’ve been with Woodforest since 2015 and I ALWAYS get my direct deposit and my funds avalanche for use between 3-4am on the night BEFORE my pay day.

#1132389
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i put a check into my account that a hold was placed om it. (i understand that it needs to be verified) ive been with wood forest for awhile never have giving any issues. so today my light bill is due i already got an excitation and the first cold front here my bank...
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Woodforest National Bank
Woodforest National Bank

We regret that your recent experience was less than you'd hoped for. We appreciate your feedback and would like to look into this further. Please send an email to SocialMedia@...

1.0
I didn't like
  • Managment
  • Lack of consideration or sympathy
#1379949
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I used CashApp to deposit $657 in to my account and paid an extra $10 to have the funds available immediately! The funds did not show up in my account the next morning and it normally shows in pending transactions. I called customer service and waited 30mins to speak...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out?

1.2
#1361777
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Woodforest HAS THR WORST CUSTOMERS SERVICE I have every dealt with. I saw someone took money out my account called and reported it. I was told I have to wait ten days to get my money. I called three days later just to see where they were in the investigation and was...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out?

Woodforest National Bank
Woodforest National Bank

Hello, it sounds like we need to learn more details of the situation. Please send an email to SocialMedia@woodforest.com with your contact information, so that we can look int...

1.6
#1353876
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Woodforest National Bank - I need help

I paid my phone bill today and they charged my card twice... I need help canceling one of those transactions I’m just now noticing it
#1379557
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I opened my business bank account with Woodforest bank in the middle of August. I logged onto my online banking this morning and noticed that my account balance is $0 and that there was a cashier's check issued from my account yesterday, which ai did not authorize. I...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out? – WNB

1.4
#1348143
Reply to reviews
I was told that I was not able to use my card because I got a new one and it takes a whole day for it to be activated after I deposited money into my account the people at the bank said all I needed to do was wait until 12 a.m. and I would be able to use the ATM I...
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Woodforest National Bank
Woodforest National Bank

Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodfores...

#1346904
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