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Woodforest National Bank - AWFUL

My step-son’ s account still froze/locked even after providing physical address. The bank itself closed his account with his money still in there. The whole experience is just awful!
Product
Woodforest National Bank Account
#1396640
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Woodforest HAS THR WORST CUSTOMERS SERVICE I have every dealt with. I saw someone took money out my account called and reported it. I was told I have to wait ten days to get my money. I called three days later just to see where they were in the investigation and was...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out?

Woodforest National Bank
Woodforest National Bank

Hello, it sounds like we need to learn more details of the situation. Please send an email to SocialMedia@woodforest.com with your contact information, so that we can look int...

1.6
Product
Woodforest National Bank Account
#1353876
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Woodforest National Bank - I couldn't access my account and there was nothing to assist

I had no access to my account and no one to assist me. All I got was recording of how no one could assist. This is my money and is not acceptable. Other Banks such as: coastal fed credit union don't have these issues. I'm going to move my account there. Toobad I've been a long time customer
1.6
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
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Value for money
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Product
Woodforest National Bank Account
#1256882
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When Wood-forest bank should of protected me, they did not. If I told most banks that someone told me to send them money by money gram, they told me they would of said to me that was a scam, but this bank never told me, and they knew. They gave me the cash from the...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out? – WNB

1.0
Product
Woodforest National Bank Account
I didn't like
  • Did not give me time to pay
  • Bank did not protect me
#1250678
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I woke up looked at my bank account so i can pay a few bills and i only had 4.00 in my bank account. I have never spent more than 100 at once because i am a single parent i dont have luxury funds. There was a pending charge from a company called Carter's #765 that...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out?

Product
Woodforest National Bank Account
#1240826
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I noticed a charge on my account that I didn't authorize. I called the bank and they sent me papers to sign and I sent back. They took the charge off. About 45 days the charge is back. I contacted the company that put the charged me and they said I didn't cancel my...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out?

3.4
Product
Woodforest National Bank Account
I liked
  • Hours of operation
I didn't like
  • Lack of consideration or sympathy
  • Employees are not trained
#1238142
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Woodforest National Bank - Money stole from me & nothing was done !

I took a trip and my things were stolen along with my debit card that was in my purse at the airport. It was used in Orlando Florida and they told me I checked my bank account thru online banking in Florida so it was me like come on now I’m just out of 1200$ sucks because it was my hard earned money I never had. Such poor customer support from a bank that i ever had
Product
Woodforest National Bank Account
#1217640
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First of all there was a girl at the counter a few months back who was talking loud about her time of the month while she was making my deposit, I find this highly unprofessional!!! Second thing was last month Woodforest called me to let me know my account had been...
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Woodforest National Bank
Woodforest National Bank

We’re still looking for your response. We would like to help restore your confidence in Woodforest. Please send your contact information to SocialMedia@woodforest.com. We look...

Anonymous
Anonymous

Have you contacted the bank management directly?

3.3
Product
Woodforest National Bank Account
I didn't like
  • Employees are not trained
#1198899
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Long story short............In October of 2017 I had my entire Military life savings stolen from this bank and yet has it been returned to my account.If you have any accounts with this bank better change soon. When I'm done, I'm going to own it. The ridiculous amount...
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Woodforest National Bank
Woodforest National Bank

We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information, so we can reach out? – WNB

Anonymous
Anonymous

I have had terrible experiences there as well. They closed my accounts and somehow re-opened them making my account negative then kept charging me outrageous fees after the ac...

Product
Woodforest National Bank Account
I liked
  • Convenience
I didn't like
  • Customer service
#1183233
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Check my account on Monday when I was told I had 13 pending transactions with a negative balance after speaking with customer service I have found charges made to my card from over 1200 miles away not sure how the bank didn’t catch that but now I’m being told it’ll...
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Woodforest National Bank
Woodforest National Bank

We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com. – WNB

1.0
Product
Woodforest National Bank Account
#1146361
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