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I went to the Woodforest at the Walmart in Liberty, Texas, and the assistant branch manager who was there that day was helping me and my brothers. We simply said that we wanted to cash our checks under his account which usually when we go there it's no problem.

For some reason she made a big deal about the whole situation telling us that in order to cash out checks we must making our own accounts. I responded saying that we arnt ready to have accounts because I have just turned 18 and my you ger brother 16.

My oldest brother who had the account complained to her telling her that with everybody else who has helped and cashed out checks for the past two years have had no problem, but for some odd reason the assistant beach manager made a big deal about our situation holding up the line and causing a loud and completely embarrassing scene. This experience has made me rethink every creating an account with Woodforest and embarrest us.

Reason of review: Poor customer service.

Location: Barker, Texas

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