Not resolved
1 comment

Very disappointed customer. I have been with Woodforest Bank for the last 18 years, and we have given them a lot of business, we're talking in he millions.

They apparently don't recognize the value in their customers. No matter how big they are they still act like a mom and pop establishment. One day my son used the ATM card without my permission. I saw charges that were not supposed to be there.

I had called their fraud department which turned out to be in Jamaica. Very disappointing. I asked them to freeze the card, and they said they did. Somehow, the site he was on hacked back into his computer and kept on charging.

I called again, and I'm talking to Jamaica again. I told them what was going on and I was rerouted to the Woodlands Woodforest. They stopped the card, and I was almost $2100 under. I was trying to be fair, I told them to credit me up to the day that I called them to cancel the card.

They kept stalling and detouring me to different managers. They told me to file a police report, which we did, but they then closed the case without my consent. 3 months later I talked to another manager who told me to reopen the case because they did not want to lose my business. Today I get a letter and they say it's denied, didn't I say that these guys are a mom and pops establishment?

These guys walk, quack, and act like a duck, it must be a duck. Monday morning, first thing I'm doing is closing my savings account with Woodforest bank. I can't believe these banks take our money and gives this ridiculous rate, our money keeps these banks going.

The ratio is extremely disproportionate. Good luck and good bye, Woodforest.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Woodforest National Bank. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Woodforest National Bank.

Check out the best and the worst companies in Banks category for more informed decision or compare Woodforest National Bank to other companies on our site.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Woodforest National Bank

We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to, we will get in touch with you.

You May Also Like