Very disappointed customer. I have been with Woodforest Bank for the last 18 years, and we have given them a lot of business, we're talking in he millions.
They apparently don't recognize the value in their customers. No matter how big they are they still act like a mom and pop establishment. One day my son used the ATM card without my permission. I saw charges that were not supposed to be there.
I had called their fraud department which turned out to be in Jamaica. Very disappointing. I asked them to freeze the card, and they said they did. Somehow, the site he was on hacked back into his computer and kept on charging.
I called again, and I'm talking to Jamaica again. I told them what was going on and I was rerouted to the Woodlands Woodforest. They stopped the card, and I was almost $2100 under. I was trying to be fair, I told them to credit me up to the day that I called them to cancel the card.
They kept stalling and detouring me to different managers. They told me to file a police report, which we did, but they then closed the case without my consent. 3 months later I talked to another manager who told me to reopen the case because they did not want to lose my business. Today I get a letter and they say it's denied, didn't I say that these guys are a mom and pops establishment?
These guys walk, quack, and act like a duck, it must be a duck. Monday morning, first thing I'm doing is closing my savings account with Woodforest bank. I can't believe these banks take our money and gives this ridiculous rate, our money keeps these banks going.
The ratio is extremely disproportionate. Good luck and good bye, Woodforest.
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