I had overdraft protection on my account for $500. I have always paid it back by the next week via my direct deposit.
The cancelled it with no notice and I found out when an item was returned. Furthermore, I had an outstanding important check that needed to be paid which they will not honor. I counted on the overdraft protection which they removed without notice to me or my consent. I spoke with two branch managers who will do nothing about it.
Also, they have deducted a non sufficient funds fee from my account when I have a positive balance and no item coming in.
This bank does not care about its customers. I am closing my account.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of overdraft protection. Woodforest National Bank needs to read this review and look into the issue (if any) according to poster's claims.
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